Welcome at BCOMM Support

If you need assistance, do not hesitate to contact us! To provide our customers our best possible support, the best approach to BCOMM services is our ticket system. As this is the place where all inquiries come in, we can help much more effectively and are able to coordinate our support staff.

Here you find the links to our remote assistance software (TeamvViewer):

 

 

 

 

 

How do I get the best support?

To open a ticket, just send an E-Mail with your support enquiry to this address:
 
 

Please explain your problem or question as accurate as possible. This helps us to assist you quicker and more efficiently.

You will get an auto-generated answer with a ticket number in the subject line. Please keep this ticket number in the subject line whenever you communicate with our support on the same issue. This enables us to assign your email to the right ticket.

 

Of course you can reach our support team here:
 
+43 57075 555
 
We ask for your understanding if you may have to wait a little while when there are a lot of concurrent request on the phone.

Our support is available from Mo-Fr 8:00 to 12:00 am and from 1:00 pm to 5:00 pm. These times can be extended if you have an according service contract.

Remote assistance enables us to connect to your PC or MAc fast and easily. We are using the “Teamviewer” product. ( www.teamviewer.com ) – at the moment in version 13.
 
If you click one one the above links, the download of a small file starts. This takes depending of your Internet line some seconds or sometimes even some minutes. If you start the downloaded file an ID code as well as a password will show up. Please give our support team this information in order to grant access to your system.
Once the remote session is finished and the program is closed, nobody has access to your system anymore.

A support ticket facilitates our work significantly:

  • Everyone in our team is able to relate to your support case
  • We can work on requests in chronological order and will not be interrupted by phone calls
  • With your ticket number we can find your case easily
  • If your have a question about an already solved ticked, this helps also find us your issue quickly

In short: It is both for our customers and us the most comfortable way to get an issue solved effectively.

If you have a service contract with BCOMM, you will of course enjoy preferential treatment. The waiting time depends furthermore on the workload of our support team.

But we always give our best to support our customers as fast as possible and will always meet our SLA’s.

If you are interested in a worry-free service package, please contact us under

sales[AT]bcomm.at

A sales representative will cantact you as soon as possible.